Service User Involvement

Reaching the Hard to Reach in Supported Housing

JESSICA KINGSLEY PUBLISHERSISBN:9781843103431

Title: Service User Involvement
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By Helen Brafield, Terry Eckersley
Imprint:
JESSICA KINGSLEY PUBLISHERS
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Format:
PAPERBACK
Pages:
224

Helen Brafield is an independent consultant and trainer working with organisations in the voluntary sector. She worked for 20 years in the not-for-profit sector, managing and developing staff and services predominantly for homeless people.

Preface. Acknowledgements. Introduction. 1. Models of Service User Participation. 2. The ROCC Research Project. 3. Barriers and Enablers to Effective Service User Consultation. 4. Methods That Enable Client Consultation. 5. A Two-tier Model for Consultation for Strategic Planning. 6. The Young Men's Christian Association (YMCA). 7. The Way Ahead. 8. Devising Your Own Consultation Strategy. Appendix A: Questionnaire for Providers. Appendix B: Values Statement. Appendix C: Calculating the Cost of Client Consultation. References. Useful Websites. Subject Index. Author Index.

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