Defusing the Angry Screamer Dealing with Public Humiliation Handling Parents with Blinders Neutralizing One Under the Influence of Drugs or Alcohol Refusing to Be Coerced Confronting a Colleague Who Steals Your Work Surviving a False Sexual Accusation Curbing the School Gossip Reversing a Non-Supportive Action What Works The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol.
Georgia J Kosmoski is Professor of Educational Administration at Governors State University located outside of Chicago, Illinois. She has been an educator for over 25 years She has been a teacher, assistant principal, principal, and assistant superintendent. Dennis R Pollack is a clinical psychologist in Spokane, Washington. Before starting his private practice, he was a psychology professor at Illinois State and Gonzaga universities. He is a nationally recognized clinical and voactional expert who speaks and writes regularly in the fields of both psychology and education.