Introduction.
Part One.
1. Always identify the one with the problem.
2. Kids do well if they can.
3. People always do what makes sense.
4. Those that take responsibility can make a difference.
5. Children learn nothing from failure.
6. You need self-control to co-operate with others.
7. Everyone does what they can to maintain self-control.
8. Affect is contagious.
9. Conflicts consist of solutions and failures require an action plan.
10. Teaching is making demands that the pupils would not have made on themselves - in a way that works.
11. You become a leader when someone follows you.
Part Two: Cases and action plans.
12. It's the school's responsibility to ensure that the pupils achieve the learning goals.
13. Example situations and action plans.
14. Go for the ball, not the player!
Study material.
References.