ContentsPreface.; Part 1. Workplace Stress.; 1. Introduction to Concepts and Models of Workplace Stress.; 2. Stress in Human Services.; 3. Stress in Your Personal and Professional Life.; Part 2. Thriving in a Human Service Career.; 4. Stress in Frontline Practice.; 5. The Stress of Working with Trauma.; 6. Working with Aggressive or Violent Clients.; 7. Rudeness, Bullying and Violence in the Workplace.; 8. Being Human, Making Mistakes.; 9. Towards Balance n Practice
Stress, fatigue and burnout are serious problems in the social work profession. High case loads, staff shortages, budget cuts and the challenging nature of the job contribute to high levels of stress, and social workers can crack under the pressure. This accessible book demonstrates how managers and practitioners can overcome workplace stress, fatigue and burnout by understanding the causes and implementing practical strategies. Part 1 outlines how stress, fatigue, burnout and trauma can be identified; how they impact upon social workers; and, how self-care strategies can help. Part 2 explores stress in particular settings, covering frontline practice, working with trauma, working with aggressive clients, bullying and violence in the workplace, and making mistakes. Practical strategies and tools appropriate to each situation are demonstrated. This book is rooted in the reality of everyday social work, incorporating the views and experiences of a host of practising social workers. This readable book full of practical techniques and tips will be invaluable to all social work managers and practitioners seeking to beat workplace stress and burnout.