Section 1: The ISF Process. Chapter 1: Individual service funds. Chapter 2: Allocation. Chapter 3: Planning. Chapter 4: Implementation. Chapter 5: Review. Section 2: Key issues and learning in implementation. Chapter 6: Managing the Change. Chapter 7: Creating an Infrastructure for ISFs at Scale. Chapter 8: Working with Manageres. Chapter 9: Assistive Technology. Chapter 10: Mental Health Services. Chapter 11: Older People Services. Chapter 12: Understanding the Impact. Conclusions. Chapter 13: ISFs in the Future. Chapter 14: Overall Learning.
Robin Miller is a Senior Fellow at Health Services Management Centre, Birmingham University, UK and the Health and Social Care Delivery Lead within the Third Sector Research Centre and a Fellow of the School for Social Care Research. His research interests build on his practical experiences in the field, and centre on commissioning and management of integrated services, the role and impact of the Third Sector, and personalisation.